Shipping Policy

For most items, we have Free Shipping on orders over $50 that are being shipped within the United States. 

WHEN WILL I RECEIVE MY ORDER?

You can use "Track Your Order" to find out where your order is for most products. Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Remember that some products are being shipped from international warehouses so shipping may take up to 2 to 5 weeks. If we run out of inventory in the United States, we will ship from our international warehouses, which may take up to 2 to 5 weeks.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from different warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Custom duties may be charged if the product is being shipped internationally. However, most countries do not charge custom taxes on consumer goods. When a product is shipped internationally, the country receiving the product sometimes charges duties on the shipment depending on the laws and regulations of the country. The prices displayed on our site do not include customs that may be charged by your local customs office for items shipped internationally. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the buyer's responsibility. In rare cases, delays in receiving a product may be caused by the customs department in your country. For further details on custom charges, please contact your local customs office or visit their website for additional information on consumer goods.

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